by Dietmar Walter | Mar 12, 2019 | Automation, Enterprise Feedback Management
Almost all companies talk about it but not all do something about it: creating a customer centric organisation. We have been increasingly engaging with brands that are using survey technology to get a more intimate understating of their customers and to be closer to...
by Pål Sesseng | Jan 3, 2019 | Automation, Enterprise Feedback Management
We have been working with Color Line, the largest shipping line in Norway, in helping them to deliver on their customer centric policy. Color Line is already known for the outstanding customer service and is the key ingredient in the company’s formula for success....
by Bjørn Grønli | Jul 13, 2018 | Automation, Market Research
Automation in Research for Doing Good Automation has become a key theme at any consumer insights conferences and webinars. We at QuenchTec have also written a series of blogs about the effect of automation in market research. Automation has mostly been linked to...
