Blog
Becoming a Customer Centric Organisation through Research Automation
Almost all companies talk about it but not all do something about it: creating a customer centric organisation. We have been increasingly engaging with brands that are using survey technology to get a more intimate understating of their customers and to be closer to...
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Creating a fully automated customer feedback system
We have been working with Color Line, the largest shipping line in Norway, in helping them to deliver on their customer centric policy. Color Line is already known for the outstanding customer service and is the key ingredient in the company’s formula for success....
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Five business lessons I have learned while running ultra marathons
A couple of weeks ago, I completed a mountain marathon in Kongsberg, Norway. Now that the euphoria (and aching!) of completing this race starts fading, my reflective mood has kicked in. Besides enjoying nature and keeping fit, my last race really got me thinking about...
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Automation in Research for Doing Good
Automation in Research for Doing Good Automation has become a key theme at any consumer insights conferences and webinars. We at QuenchTec have also written a series of blogs about the effect of automation in market research. Automation has mostly been linked to...
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An interview with Bjørn Grønli about his new role as Head of Solutions
We had a chat with Bjørn Grønli about his new role as Head of Solutions at QuenchTec Q. Hi Bjorn, could you tell us a bit about your new role as Head of Solutions at QuenchTec? "As QuenchTec is expanding its focus area from traditional Market Research to include...
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My 2nd life in Market Research
It has been a year now that with the foundation of QuenchTec I returned to the Market Research industry after spending five years in the fascinating world of Advanced...
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